Full Job Description Customer Support Specialist Department:

Customer Service Reports To:

Management Employment Type:

Full-Time Location:

On-Site in Clarksville, TN Position Overview Creating the Difference is seeking a friendly, organized, and tech-savvy Customer Support Specialist to join our team. The primary focus of this position is to support our existing Customer Service team by helping customers with questions, orders, product information, and general service needs. This individual will also assist with the day-to-day administration and communication of company programs, including our National Staff and Brand Ambassador programs. The ideal candidate is a strong communicator who enjoys helping people, is comfortable working with technology, and can stay organized while managing multiple customer needs and ongoing tasks. For someone who demonstrates initiative, reliability, and a desire to grow, this position may provide opportunities to expand into other areas of the company over time. Creating the Difference is a growing company, and we value employees who are interested in learning new skills and taking on additional opportunities. This position may provide opportunities to become involved in other areas of the business based on individual strengths, interests, performance, and company needs. Key Responsibilities Provide exceptional customer service by responding to inquiries via phone, email, social media, and other communication channels. Assist customers with orders, product information, shipping, returns, warranties, and general support. Research and resolve customer issues, escalating concerns to the appropriate team member when needed. Maintain clear, professional communication and accurate records of customer interactions. Support the administration of the National Staff and Brand Ambassador programs, including participant communications, onboarding, recordkeeping, and order support. Ensure participants receive timely, consistent, and professional assistance while tracking required information and follow-up items. Perform administrative tasks, including data entry, reporting, documentation, and maintaining accurate customer, order, and program information. Utilize company software, e-commerce, order management, communication, and spreadsheet systems effectively while adapting to new technologies and processes. QualificationsRequired Strong customer service and interpersonal skills. Excellent written and verbal communication skills. Comfortable working with computers and learning new technology. Strong organizational skills and attention to detail. Ability to manage multiple tasks and follow through on open customer needs. Strong problem-solving skills and willingness to research answers when needed. Professional and patient when communicating with different personalities. Reliable, adaptable, and able to work both independently and as part of a team. Knowledge of bowling, bowling terminology, equipment, leagues, tournaments, and bowling industry etiquette. Preferred Experience with e-commerce, order-management systems, CRM platforms, spreadsheets, or similar business technology. Experience supporting membership, ambassador, sponsorship, loyalty, or similar programs. Previous retail or sales experience.

Compensation & Benefits Pay Range:

$16.00-$20.00 per hour, depending on experience and qualifications. Health, Vision, and Dental Insurance. Short-Term and Long-Term Disability. 401(k) Retirement Plan. Life Insurance. Additional ancillary benefits.

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Evening shift

Work Location:

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