About DFX DFX Foundation Repair & Waterproofing Experts is a fast-growing home services company serving multiple markets across Tennessee and surrounding areas. We are committed to delivering best-in-class customer experiences while maintaining a culture that feels small enough to be family, but strong enough to scale. Job Overview We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling inbound/outbound calls to potential customers. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with people. Key Responsibilities Make outbound calls to potential customers to schedule inspections Aid in other office responsibilities Provide excellent customer service by addressing customer inquiries and resolving issues Communicate effectively in English, both verbally and in writing Utilize phone etiquette to ensure professional and courteous interactions with customers Upsell products or services to maximize sales opportunities Enter and update customer information accurately in the database Meet or exceed call quotas and sales targets Qualifications Previous experience in a call center or customer service role is preferred Bookkeeping and leadership experience are highly desirable. Strong communication skills, both in English and Spanish (not required), are highly desirable Proficient in data entry and navigating computer systems Ability to multitask and prioritize tasks effectively Sales experience is a plus Why Join DFX Competitive pay based on experience and performance Health, dental, and vision insurance Supplemental insurance options including life insurance 401(k) with company match Paid time off Monthly and quarterly performance bonuses Comprehensive training provided Opportunities for leadership and career advancement within the company If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the position of Call Center Representative. Join our team and be part of our success!