Customer Service Representative

Bring joy and comfort to our neighbors through expert craftsmanship and remarkable care. At Bailey Home Services, we don't just provide HVAC solutions- we offer comfort, confidence, and peace of mind to our customers. Serving the community with integrity and expertise is our hallmark, and we're seeking an in-house Customer Service Representative (CSR) who shares that same commitment to excellence. If you're a proactive, detail-oriented communicator with a strong ability to lead a team, and you're highly proficient in any Field Service Management tool (preferably HouseCall Pro), we want to hear from you.

What Makes This Opportunity Different A Role That Matters :

As the CSR for Bailey Home Services, you'll be the voice of the company . You'll answer customer calls and play a key role in ensuring our customers feel heard, respected, and taken care of.

A Dynamic Role :

With a focus on customer service, your time will be split between handling customer calls directly allowing you to balance hands-on work with record-keeping responsibilities.

Career Growth :

Join a growing team with opportunities to move up in the company, develop professionally, and contribute to the continued success of Bailey Home Services.

What You'll Be Doing Customer Support :

As the in-office CSR, you'll be responsible for answering customer calls promptly during designated hours, providing a warm, helpful, and professional experience to every caller.

Call Reviews and Coaching :

Review daily calls, identify areas for improvement, and conduct coaching sessions with your team to ensure consistent high-quality service.

FSM Management :

Manage all customer interaction through HouseCall Pro, ensuring accurate documentation, scheduling, and follow-ups. Collaborate with

Other Teams :

Work alongside dispatch, sales, and field teams to ensure seamless operations and customer satisfaction.

Maintain Service Standards :

Ensure that each CSR upholds our high customer service standards and maintains the company's reputation for excellence. You're a

Strong Fit If You Bring HouseCall Pro Proficiency :

You're highly skilled in using HouseCall Pro to manage customer calls, scheduling, and team coordination.

Leadership Experience :

Proven ability to manage and lead a team, with experience in providing daily cadences, coaching, and call reviews.

Excellent Communication Skills :

You're articulate, patient, and clear in both written and verbal communication. You can manage difficult customer situations with empathy and professionalism.

Time Management :

You're able to balance the demands of answering customer calls and maintaining accurate and pristine customer records, ensuring that neither responsibility suffers.

Problem-Solving Mindset :

You're resourceful and able to think on your feet when resolving customer issues or helping your team with challenges.

Positive Attitude and Team Spirit :

You bring enthusiasm to the role and work collaboratively with others to ensure smooth operations. Tools in Your Belt - and

Ours Competitive Pay :

Receive an hourly wage commensurate with experience, plus performance-based bonuses.

Health Benefits :

Health, dental, and vision insurance options to keep you covered. 401(k) : Company match to help you plan for the future.

Paid Time Off :

Vacation days, holidays, and paid sick leave to ensure you have the work-life balance you deserve.

Professional Growth :

Opportunities for career development and advancement.

Team Environment :

A collaborative, respectful workplace where your contributions are valued. Why Bailey Home Services? At Bailey Home Services, we put people first-our customers, our team, and our community. We're looking for individuals who are committed to delivering exceptional service, growing with us, and making a real impact. Sound like a fit? Apply today and join a team that's transforming HVAC service and customer care across our community.

Job Type:

Full-time Pay:

$17.00/ hour onwards

Schedule:

Year-round work Full-time, part-time and seasonal roles available Must be available during designated customer service hours, in the office 8:00AM to 5:00 PM on all weekdays.

Location:

Greeneville, TN 37743 (Required)

Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Experience:

Customer service: 1 year (Required)

HouseCall Pro:

1 year (Preferred)

Language:

English (Required)

Location:

Greeneville, TN 37743 (Required) Ability to

Commute:

Greeneville, TN 37743 (Required) Ability to

Relocate:

Greeneville, TN 37743: Relocate before starting work (Required)

Work Location:

In person