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West Tennessee Bone & Joint Clinic, P.C.

Customer Service Specialist

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Job Description

Description General Summary:
A nonexempt position responsible for greeting, checking in, registering, and checking out patients in a courteous, professional and articulate manner.
Position:
Full-Time (on-site at Jackson location)
Hours:
M-F, 8a-5p
Wage:
$15.50/hr
Essential Job Responsibilities:
Prepares office for daily operations, greeting the patients and customers courteously. Obtains and annotates patient and other telephone calls as needed in a professional and courteous manner, delivering messages and responding to requests for information. Prepares patients electronic charts by entering patient demographic and insurance information accurately into the computer. Collects correct information necessary for billing from the patient, including correct insurance cards and photo identification. Collects copays and payments from patients and balances money collected daily. Checks out patients collecting fee tickets and any other paperwork needed. Accurately schedules patients for return appointments as needed. Accurately scans patient charts and loose documentation as needed.
Experience:
Six months previous experience in a medical office preferred. Location(s) Jackson