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JC
Johnson City Ford
Service Advisor/ASM
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Tennessee data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,370 / year median in Tennessee
+15% projected growth
Job Description
a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Service Advisor Johnson City Ford | Hudson Automotive Group Earn $80,000 - $100,000+ Per Year Flexible Schedule | Career Growth | Manufacturer Incentives | Industry-Leading Team ✅ $80,000 - $100,000+ Annual Earning Potential ✅ Yearly PTO Accrual ✅ Flexible 5-Day Work Week with Alternating Saturdays ✅ Manufacturer Incentives & Performance Bonuses ✅ Clear Internal Advancement Opportunities ✅ Company-Paid Training & Professional Development ✅ High-Volume Service Department with Strong Customer Traffic Build a Career, Not Just a Job Are you passionate about helping customers, building relationships, and being rewarded for your performance? Do you thrive in a fast-paced environment where every day brings new opportunities to succeed? Johnson City Ford, a proud member of Hudson Automotive Group, is actively seeking motivated and customer-focused Service Advisors to join our award-winning service team. With a loyal customer base, a high-volume service department, and a culture built on employee development, this is your opportunity to take your career to the next level. Whether you're an experienced Service Advisor or a customer service professional looking to grow into a rewarding automotive career, we provide the training and support needed to help you succeed. Why Choose Johnson City Ford? ✔ $80,000 - $100,000+ Annual Earning Potential ✔ Additional Manufacturer Incentives & Bonuses ✔ Company-Paid Training & Career Development ✔ Opportunities for Internal Promotion and Career Growth ✔ Flexible Schedule with a 5-Day Work Week ✔ Alternating Saturdays for Better Work-Life Balance ✔ High-Volume Service Department with Consistent Opportunity ✔ Established Customer Base and Strong Dealership Reputation ✔ Supportive Leadership Team Invested in Your Success ✔ Part of a Growing Organization with 50+ Dealerships Across the Southeast What You'll Do As a Service Advisor, you will serve as the primary connection between our customers and service department by: Greeting customers and creating a welcoming service experience Listening to customer concerns and accurately documenting vehicle needs Recommending maintenance and repair services based on vehicle condition Communicating repair timelines, estimates, and updates Coordinating repairs with technicians and service department personnel Building long-term customer relationships through exceptional service Ensuring customer satisfaction throughout the repair process Helping achieve department goals while maintaining high customer satisfaction scores