Data Entry and Customer Service Specialis E&A Transpros Inc - 1.0 La Vergne, TN Job Details Full-time $19 - $23 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Writing skills Customer order taking Logistics customer service Sales order data entry Managing clients in a customer support role Attention to detail Client services Customer engagement Organizational skills Quality data entry Time management Full Job Description Job Overview Responsibilities of this role include communicating directly with customers to enter and process incoming freight orders, researching and resolving questions and problems. Previous experience in a customer service or operations role with a logistics, shipper or trucking company is required. Additionally, experience with Fleetenable is preferred.

Responsibilities:

Schedule customer orders timely and accurately Monitor and track On Time Delivery per assigned customer Handling emails, phone calls, PODs, and shipment issues Communicate effectively with customer by phone, e-mail, and EDI for scheduling appointments and providing customer service Enter customer orders and data accurately and timely Provide accurate information regarding products and services to assist customers effectively.

Requirements:

Strong customer service and communication skills 1+ years of previous experience in a logistics/shipping/transportation(Local Pickup & Delivery / Cartage operations) Experience with Fleetenable is a plus Previous experience in data/order entry Previous experience in a Call Center customer service environment Skills Strong office skills with a focus on organization and time management. Excellent phone etiquette to create a positive impression during calls. Proven client services experience with a commitment to customer satisfaction. Proficient in data entry with attention to detail. Experience with outbound calling to engage customers proactively. Strong communication skills, both verbal and written, to convey information clearly and effectively. What We Offer Competitive pay Stability and Growth Professional work environment Opportunity for advancement Insurance benefits 401

K Holiday Pay Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person