Customer Service Reprenstative 2938 - Midsouth Talent Inc Moscow, TN 38057 $20 an hour - Part-time, Full-time Apply with Indeed AI Overview A Customer Service Representative (CSR) is the primary front-line liaison between a company and its customers, handling inquiries, resolving complaints, and processing transactions across phone, email, live chat, or in-person channels. You can review a customizable template through the ZipRecruiter Job Description Template or explore hiring best practices on Indeed's Job Description Guide.

Job Overview Position Title:

Customer Service Representative (CSR)

Department:

Customer Support /

Operations Reports To:

Customer Service Supervisor /

Manager Employment Type:

Full-Time / Part-Time /

Remote Key Responsibilities Customer Communication:

Answer inbound phone calls, emails, live chat messages, and social media inquiries in a timely, professional manner.

Problem Solving:

Diagnose and resolve customer complaints, process returns, issue refunds, or arrange product replacements.

Order & Account Management:

Process new orders, update customer account details, track shipments, and assist with billing or subscription questions.

Escalation & Collaboration:

Route complex technical, financial, or legal issues to appropriate internal departments or senior specialists.

Record Keeping:

Log detailed notes of customer interactions, transactions, and feedback into the company's CRM or helpdesk software.

Product Knowledge:

Maintain a deep understanding of company policies, services, and product features to provide accurate information.

Required Qualifications & Skills Education:

High school diploma or equivalent (some roles prefer an associate's or bachelor's degree in business, communications, or a related field).

Experience:

1+ years of experience in customer service, retail, or a call-center environment preferred.

Soft Skills:

Strong active listening and empathy Clear verbal and written communication Patience and calmness under pressure when dealing with frustrated customers Problem-solving and conflict-resolution abilities

Technical Skills:

Proficiency with computers and CRM/helpdesk software (e.g., Zendesk, Salesforce) Ability to type quickly and multi-task across multiple browser windows or chat streams