Customer Service Representative

Description Seeking a 1st Shift Dispatch Clerk to join Transportation team. This role supports fleet operations by dispatching drivers, coordinating equipment, updating transportation systems, and ensuring accurate shipment documentation. The Dispatch Clerk serves as the primary communication hub during shift hours to maintain efficient, safe, and on-time deliveries within a fast-paced, 24-hour, six-day operation. Skills Customer service, Dispatch, Microsoft office, Logistics, Administrative support, Inbound call, Dispatch customer service, Data entry, Clerical, Dispatching Top Skills Details Customer service,Dispatch,Microsoft office,Logistics,Administrative support,Inbound call,Dispatch customer service,Data entry,Clerical,Dispatching Additional Skills & Qualifications

• Coordinate, prepare, and print all driver trip documentation.
• Serve as the primary point of contact for the Transportation Department during shift hours.
• Answer and manage incoming dispatch calls in a timely and professional manner.
• Dispatch drivers and monitor delivery instructions to ensure accuracy and on-time performance.
• Dispatch and apply seals for outside carriers in accordance with company procedures.
• Assign trucks, transfers, and rollers based on operational needs.
• Print and distribute delivery receipts and backhaul documentation.
• Update trip information in transportation management systems (TMS).
• Document all shift activity and operational updates in SharePoint for communication and continuity between shifts.
• Strong attention to detail and documentation accuracy
• Effective analytical and problem-solving skills
• Ability to communicate professionally with drivers, customers, and suppliers
• Strong decision-making skills
• Ability to manage multiple tasks in a fast-paced environment
• Ability to remain calm in high-stress situations
• Professional telephone communication skills
• Strong organizational and written/verbal communication skills
• Proficiency with computer systems and data entry
• Flexibility to work float shifts as needed Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Ooltewah, TN.

Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ooltewah,TN.

Application Deadline This position is anticipated to close on Mar 23, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.