Guest Service Representative at the Belle Aire Motel

Guest Service Representative at the Belle Aire Motel at AATMOS Guest Service Representative at the Belle Aire Motel at AATMOS in Sevierville, Tennessee Posted in 3 days ago.

Type:

Full-Time Job Description:

General Responsibilities Provide warm welcome and great service to all guests Perform all check-in and check-out tasks Manage online and phone reservations Communicate with the housekeeping and facilities departments to ensure prompt responses to guests' needs Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' need Specific Responsibilities Use hotel software systems as per Aatmos Standard Operating Procedures. Provide exceptional service to all guests at all times. Convert and upsell walk in guests by informing guests of the property's value Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (i.e., contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a prompt and professional manner Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Maintain updated records of bookings and payments Report any accidents or injuries to senior management staff immediately