Location:

Arlington, TX Work Arrangement:

100%

Onsite Language Requirement:

Bilingual -

English & Vietnamese Licensing:

Company-Sponsored Training & Licensing Provided We are seeking a motivated and service-oriented Customer Service Representative who is interested in building a long-term career in the insurance industry . This is an excellent opportunity for someone with strong communication skills who wants to learn, grow, and become a licensed insurance professional . No prior insurance experience is required—we will provide paid training and support to obtain your insurance license . Key Responsibilities Serve as the first point of contact for customers via phone, in person, and email Assist customers with general inquiries related to insurance plans, coverage options, payments, and policy information Provide clear, accurate explanations in both English and Vietnamese to ensure understanding Support enrollment, renewal, and account update processes Document customer interactions accurately in internal systems Escalate complex issues to licensed agents or management as needed Maintain professionalism, confidentiality, and compliance with company policies and regulations Participate in ongoing training, coaching, and licensing preparation Training & Licensing Paid, structured onboarding and insurance fundamentals training Company support to obtain required state insurance license Ongoing education and professional development once licensed Qualifications Bilingual fluency in English and Vietnamese (required) Strong customer service mindset with clear verbal and written communication skills High school diploma or GED required (college coursework a plus) Basic computer skills and comfort learning new systems Reliable, punctual, and able to work onsite in Arlington, TX Willingness to complete licensing requirements and background checks as required by state regulations Preferred (Not Required) Previous customer service, call center, or office experience Interest in insurance, healthcare, professional services Experience working with diverse communities What We Offer Entry point into the insurance industry Paid training and licensing support Career growth opportunities within a growing organization Supportive, team-oriented work environment Competitive hourly pay (based on experience) with growth potential after licensing

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): Do you currently have an active Insurance License? What are your salary requirements? This position is not remote, will this be an issue?

Language:

Vietnamese (Required)

Work Location:

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