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RH
Robert Half
Client Care Specialist
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Texas data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,387 / year median in Texas
-1% projected decline
Job Description
Description We are looking for a Client Care Specialist to support law firm clients from our Austin, Texas office in a part-time capacity of 20 hours per week. This Long-term Contract opportunity is ideal for someone who thrives in a legal services environment, communicates with confidence, and can manage detailed client questions with professionalism and care. The person in this role will serve as a trusted point of contact, helping clients understand complex healthcare lien resolution processes while working closely with internal teams to deliver a high standard of service.
Responsibilities:
- Serve as the primary internal contact for assigned law firm accounts, representing client concerns and elevating important issues to leadership when needed.
- Build a strong understanding of healthcare lien resolution procedures and explain updates, timelines, and next steps to clients in a clear and approachable way.
- Manage frequent status requests from law firm partners and provide accurate, thoughtful responses in a timely manner.
- Organize and support client status meetings by scheduling sessions, preparing discussion topics, and ensuring follow-up items are completed.
- Partner with sales and other internal teams to deliver attentive, high-quality service across the client portfolio.
- Identify potential challenges early, communicate proactively with clients, and escalate time-sensitive matters to senior team members.
- Contribute to team effectiveness by sharing practical recommendations that improve workflows, service quality, and client communication practices.
- Support senior client relationship staff with webinar coordination and other meeting preparation activities as needed.
- Review information across multiple sources to confirm accuracy, clarify open questions, and ensure clients receive reliable updates. Requirements
- At least 1 year of experience in account management, client services, or a similar customer-facing role.
- Proven ability to work effectively in a fast-moving environment while managing competing priorities with urgency.
- Experience supporting detail-oriented clients such as attorneys or legal teams.
- Strong verbal and written communication skills, with the ability to explain detailed processes to audiences with different levels of familiarity.
- Ability to collaborate successfully with cross-functional teams across different locations.
- Sound judgment, critical thinking, and a solution-focused approach when addressing client concerns or service issues.
- High level of personal accountability, professionalism, and commitment to dependable client support.
- Bachelor's degree preferred, along with exposure to lien resolution, insurance claims, personal injury, mass tort matters, or a related field.