Temp to Hire Technical Support

Between $22.00 and $24.00 Per Hour DOE (Depends on Experience) Position range in Travis County $20.17 - $32.95 Per hour Temp to Hire Technical Support A List Staffing

Occupation:

Computer User Support Specialists

Location:

Austin, TX - 78752 Positions available: 1 Job #: 16995943

Source:

WorkInTexas

Posted:

03/27/2026

Updated:

03/30/2026

Expires:

05/27/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Temporary, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

27508 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Experience 1 Month(s) Schedule Full Time Job Type Temporary Duration Permanent Employment Public Transit Available Help for .

Job Summary:

Customer service delivered by handling inbound and outbound customer requests for support is the nature of this skilled position. In this role, you will be a first point of contact from clients seeking assistance to confidently handle their inquiries. Using tools like Zendesk, Monday.

Com, email, and phone coupled with your desire to help clients solve problems will ensure your success. Job Duties/Responsibilities With reference to inbound inquiries from Zendesk, email or a phone call, you will be able to easily help the client or even engage another department to assist in delivering a high level of client satisfaction. Follow up on help desk tickets by calling and emailing our clients to ensure timely and effective resolution of technical issues using a PAR methodology. Updating Data from ticketing and tracking systems to learn new and better ways to deliver customer service excellence (e.

G., Zendesk, Monday.

Com, Medusa). Assisting Management or Client Managers with customer inquiries when escalating issues. Documenting troubleshooting steps and resolutions in Zendesk, Monday.

Com & Medusa. Facilitating meetings using calendaring, agendas, and objectives with stakeholders. Ensure confidentiality and security of sensitive information. Deliver excellent customer service with your professionalism, enthusiasm, and knowledge. Qualifications & Requirements High school diploma or equivalent;additional experience in Customer Service is required. Minimum of 5-7 years of steady employment in a similar role. Strong verbal and written communication skills are important. Ability to be organized and multi-tasked when needed. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Basic understanding of customer service protocols. Ability to work as part of a team. Professional, friendly, courteous, polite with a desire to learn and grow are necessary.