Viewer Experience Advocate (Entry Level)
\nThe Viewer Experience Advocate provides frontline support to viewers via phone and chat, assisting with account management, billing inquiries, content questions, and basic navigation of streaming platforms. This role focuses on delivering excellent customer service, resolving technical issues, and recommending appropriate products to enhanceviewer satisfaction.\n
Key Responsibilities
Support viewers with account, billing, content, and basic technical inquiries\n
Troubleshoot common streaming and devicerelated issues\n
Recommend products and features during each interaction\n
Document interactions accurately across multiple systems\n
Support multiple products and regions while meeting performance standards\n
Qualifications
High school diploma or GED\n
1+ year of customer service or call center experience\n
Strong written and verbal communication skills\n
Proficient in Windows OS, Microsoft Office, and Google Docs\n
Comfortable navigating multiple systems, internet, email, and chat tools\n
Familiarity with streaming services and devices\n
Flexible availability, including holidays and 24/7 support schedules\n
Experience Level
\nEntry Level\n
Job Type & Location
This is a Contract position based out of Balcones Heights, TX.\n
Pay and Benefits
The pay range for this position is $17.75 - $17.75/hr.\nEligibility requirements apply to some benefits and may depend on your job\nclassification and length of employment. Benefits are subject to change and may be\nsubject to specific elections, plan, or program terms. If eligible, the benefits\navailable for this temporary role may include the following:
Medical, dental & vision\n
Critical Illness, Accident, and Hospital\n
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available\n
Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
Short and long-term disability\n
Health Spending Account (HSA)\n
Transportation benefits\n
Employee Assistance Program\n
Time Off/Leave (PTO, Vacation or Sick Leave)\n
Workplace Type
This is a fully onsite position in Balcones Heights,TX.\n
Application Deadline
This position is anticipated to close on Jul 31, 2026.

About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team. 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