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Service Advisor
Job
Jerry Durant Auto Group
Burleson, TX (In Person)
Full-Time
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58
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Job Description
Service Advisor 3.6 3.6 out of 5 stars 925 North Burleson Boulevard, Burleson, TX 76028 Jerry Durant Auto Group 15 reviews Service Advisor - Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards