Unlock Your Career with A-1 Locksmith! Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an A+ BBB rating and a reputation built on excellence, were looking for passionate and dedicated individuals to join our team as Customer Experience Representative. If youre eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family. Responsibilities Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy Answer phone calls in a timely and consistent manner Manage email inboxes and provide online chat support Create jobs, estimates, and quotes for customers Develop and maintain knowledge of product information and pricing Communicate effectively with our Dispatch team and Locksmith technicians Transfer calls when necessary and provide the highest quality of customer service

ON SITE POSITION

Qualifications High school diploma or equivalent Availability to work morning/afternoon shifts and Saturdays Ability to handle a fast-paced environment with minimal supervision Proficient computer skills, including experience with Microsoft Office and Google Software Strong multitasking and detail-oriented abilities Professional composure under all circumstances Eagerness to learn and grow within the company Spanish language skills are a plus but not required Benefits Great work culture and team-oriented environment Two days off per week guaranteed, closed Sundays and holidays Health, Vision, and Dental options for full-time employees Overtime opportunities Unlimited opportunity for growth within the company 90-day review and annual reviews Starting pay depends on experience. If this sounds like a good fit for you, we'd love to hear from you!

Offered compensation:

$17/hr Experience and License Requirements Bi-Lingual (Spanish/English) Call Center (optional) Customer Service Phone, Email, Chat Type a minimum of 35 WPM Working with Vendors and Customers over the phone (optional)