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Harmony Telecom
AT&T Customer Associate
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Job Description
Harmony Telecom is hiring an entry-level AT&T Customer Associate to join our team in Austin, TX and nearby areas. This role is a good fit for someone who enjoys working face-to-face with customers, staying organized, and making sure people receive clear and helpful information. As an AT&T Customer Associate, you'll help customers understand AT&T Fiber services, answer questions, discuss available options, and support sales conversations that guide them through the right account and service steps. This entry-level position is built for someone personable, dependable, and willing to learn. What You'll Do Build professional relationships through friendly, respectful conversations Learn AT&T Fiber services so you can communicate information accurately Ask questions and listen closely to understand customer needs Explain account and service information in a clear, direct manner Support sales conversations and guide customers through enrollment steps Keep customer information and follow-ups organized Work with teammates to provide consistent support throughout the customer experience What We're Looking For Strong communication skills and a comfortable, professional manner Friendly, approachable attitude with a genuine interest in helping people Ability to listen carefully and understand different customer needs Reliable, organized work habits with strong attention to detail Willingness to learn AT&T Fiber services and account processes High school diploma or GED required (sales, account management, or telecom experience a plus, but not required for this entry-level role) What You'll Build This entry-level position provides hands-on experience in customer service, account support, communication, and sales. You'll develop practical skills by working directly with customers and learning how to manage questions, follow-ups, and account responsibilities. As you gain experience and demonstrate reliability and strong sales and customer-service skills, you'll have opportunities to take on more responsibility and grow within the organization. If you're dependable, personable, and ready for an entry-level opportunity where communication and sales skills matter, apply today for the AT&T Customer Associate position in Texas. Join us as our next AT&T Customer Associate and start building your sales career.