Environmental Services Representative

FLSA STATUS

Non-exempt

QUALIFICATIONS EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE

One year of experience preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate Multi-task oriented, ability to complete work within designated time frames Ability to accurately and efficiently perform duties with minimal supervision Demonstrate efficient and safe use of housekeeping equipment and chemicals

ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

Interacts in a positive, professional manner with patients, family and staff. Actively participates in meetings, huddles and with other team members using positive communication. Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results.

SERVICE ESSENTIAL FUNCTIONS

Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors. Promptly responds to all assignments to create an environment that is conducive for healing. Performs efficient room cleaning processes ensuring timely patient admissions.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores. Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate. During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards. Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards.

FINANCE ESSENTIAL FUNCTIONS

Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Assumes responsibility for growth and development. Participates in continuing education and in-service programs. Contributes ideas towards improving the efficiency and effectiveness of department processes.

SUPPLEMENTAL REQUIREMENTS WORK ATTIRE

Uniform:

Yes Scrubs:

Yes Business professional: No Other (department approved): Yes ON-CALL

• Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call
• No TRAVEL
• Travel specifications may vary by department
• May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No