Superior Air Parts is seeking a highly skilled and analytical Technical Support Representative to join our team on-site in Coppell, Texas. In this vital role, you will serve as a technical expert and the primary point of contact for our customers and end-users. You will resolve technical product concerns, process warranty and RMA claims, and deep-dive into technical documentation to ensure proper installation and flight safety conditions. If you are an experienced general aviation maintenance professional looking to transition your hands-on expertise into a impactful technical support career, we want to hear from you. What You'll Do (Essential Duties)

Customer Support:

Interact directly with aircraft owners, pilots, and maintenance personnel regarding product usage, troubleshooting, and technical solutions.

Claims Management:

Assign, input, and fully process product warranty and RMA claims according to company procedures.

Data & Root Cause Analysis:

Track and analyze incoming warranty data to proactively isolate potential product issues and assist with root-cause evaluations.

Document Review:

Evaluate complex technical documents to confirm eligibility, proper installation parameters, and standard operating conditions.

Aviation Events:

Travel and represent Superior Air Parts at major aviation trade shows, fly-ins, industry expos, and customers to provide expert product support.