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Customer Service Representative

Job

Robert Half

Coppell, TX (In Person)

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs.
Responsibilities:
  • Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items.
  • Enter and process customer orders with close attention to accuracy, timing, and documentation requirements.
  • Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information.
  • Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies.
  • Coordinate directly with clients on allocation matters and the release of backordered products.
  • Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics.
  • Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner.
  • Support additional service and administrative tasks as needed to help the team meet daily operational goals.

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