Customer Service Representative

We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs.

Responsibilities:

• Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items.
• Enter and process customer orders with close attention to accuracy, timing, and documentation requirements.
• Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information.
• Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies.
• Coordinate directly with clients on allocation matters and the release of backordered products.
• Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics.
• Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner.
• Support additional service and administrative tasks as needed to help the team meet daily operational goals.