Job Title:

Customer Care Representative Company:

Realtek Consulting Location:

[City, State / Remote / Hybrid]

Job Type:

part time About Realtek Consulting Realtek Consulting is a premier advisory firm dedicated to delivering innovative technology solutions and strategic insights to our clients. We bridge the gap between complex technical challenges and business success. Our culture is built on integrity, collaboration, and a relentless drive to exceed client expectations. We are looking for a empathetic and solution-oriented Customer Care Representative to be the face of our brand. The Role As a Customer Care Representative, you will serve as the primary point of contact for our clients. You will handle inquiries, resolve issues, and ensure every client interaction reflects the high standards of Realtek Consulting. This role requires a blend of active listening, problem-solving skills, and the ability to translate technical jargon into clear, actionable advice. Key Responsibilities •

Client Communication:

Manage inbound and outbound communications via phone, email, and live chat with professionalism and empathy. •

Issue Resolution:

Diagnose client concerns regarding consulting services, project timelines, or deliverables, and coordinate with internal teams to find timely solutions. •

Account Management:

Update client records in our CRM system with accurate interaction details and track issue resolution status. •

Escalation Handling:

Identify urgent matters and escalate complex technical or billing issues to senior consultants or management promptly. •

Feedback Loop:

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