Customer Service Associate- Bilingual

Customer Service Associate- Bilingual United Bank of Iowa Job Category Customer Service Overview Description As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner. Deals with the customer on a one-on-one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, and balancing ATM machines, and translating for Spanish speaking customers. Bilingual Spanish/English skills are required. Will assist with other special assignments or projects as needed. Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service.

EDUCATION/TRAINING/EXPERIENCE

High school diploma or general education degree (GED) required. Customer service experience is strongly preferred but not required.

LANGUAGE SKILLS

Strong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.

MATHEMATICAL SKILLS

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.

REASONING ABILITY

Comprehend and understand bank operations, policies (manuals), and procedures. Recognize irregular or suspicious transactions. Determine whether or not requests for confidential information should be granted or refused.

OTHER SKILLS

Ability to work independently AND collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members. Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner. Particularly detail-oriented to ensure accuracy of transactions. Familiarity with standard office equipment such as calculators and typewriters. Computer skills in word processing, spreadsheet and database software to generate correspondence and reports. Basic understanding of debits and credits.

CERTIFICATES, LICENSES, REGISTRATIONS

None Required.

SCHEDULE

Monday through Friday 8:30am-5:30pm. •

MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY

•