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Customer Service Representative
Job
AppleOne
Denton, TX (In Person)
$42,016 Salary, Full-Time
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Job Description
Job Summary We are seeking a dependable and customer-focused Customer Service Representative for a direct hire opportunity in Denton, TX. This role is ideal for someone who enjoys helping customers, solving problems, and working in a structured, high-volume call center environment. As a Customer Service Representative, you will support customers with utility-related inquiries, including billing questions, payment processing, service requests, account updates, and order entry. You will receive comprehensive training, guided instruction, hands-on system support, and ongoing coaching to help you succeed. This opportunity offers a supportive team environment, clear procedures, strong training resources, and leadership committed to helping representatives meet performance goals. Candidates who are detail-oriented, calm under pressure, and motivated to provide excellent customer care will do well in this role. Key Responsibilities
- Handle a high volume of inbound customer calls while providing professional, accurate, and empathetic support.
- Assist customers with billing inquiries, payment processing, account questions, and basic billing calculations.
- Process service orders and dispatch service requests using internal systems.
- Navigate multiple systems, platforms, training materials, and knowledge resources to resolve customer issues efficiently.
- Follow established procedures while meeting quality, productivity, and performance expectations.
- De-escalate customer concerns and resolve issues independently whenever possible. Compensation and Benefits
- Pay rate: $20.20 per hour.
- Job type: Temp to Hire
Location:
Denton, TX.- Structured 8-week training program provided.
- Company-provided equipment for remote work.
- Ongoing support, coaching, and access to knowledge resources.
- Training attendance requirement: A maximum of one pre-approved absence is allowed during training.