Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
CSR - Customer Service Representative
Job
Ecco Manufacturing
Garland, TX (In Person)
$51,095 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Position summary The Customer Service Representative will be the main contact for assigned customers of ECCO Manufacturing. This role is critical for our business operations as it's responsible for communicating with other ECCO Manufacturing departments to ensure an effective flow of information. The Customer Service Representative will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
Key Responsibilities General Duties:
- Make a personal commitment to consistently provide superior customer service to ECCO's customers so they will want to do repeat business with ECCO Manufacturing
- Maintain good working relationship with all co-workers and ECCO employees
- Read and comply with ECCO's Human Resources Policies and Procedures
- Read and comply with ECCO's Health & Safety Policies and Procedures
- Assist in the success of ECCO's Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work
Customer Service Representative:
- Regularly monitors and responds to phone lines as first point of contact for ECCO Manufacturing
- Responsible for maintaining a high level of professionalism with clients as first point of contact and working to establish a positive rapport with every caller
- Customer liaison regarding general inquiries, customer complaints, etc. to ensure follow up is carried through to customer satisfaction
- Follow-up orders in progress to ensure shipping dates are met; as well as contact customers when back orders are available
- Ensure all discrepancies are handled immediately
- Invoicing as required
- Participate in yearly inventory counts
- Update and maintain the Distribution Back Order Report and Outstanding Order Report (PRO25) on a daily basis
- Communicate regularly with ECCO Manufacturing's Scheduling & Purchasing Department to ensure a high order fill rate by maintaining efficient stock levels
- Maintain continuous communication with Procurement until an order is complete
- Report any accidents, incidents and near-misses immediately to the Operations Manager
- Pursue educational courses in-line with assigned duties in order to improve product knowledge
- Help in any other areas of branch operations as requested by the Operations Manager Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.
Qualifications and skills:
- Previous working experience in a customer service oriented role is a requirement
- Previous experience with data entry, order processing, and/or invoicing is an asset
- Minimum typing speed of 40 words-per-minute (W.P.M.) is an asset
- Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
- Ability to work as part of a team and independently
- Ability to adapt/respond to different types of personalities
- Ability to prioritize, multi-task, and manage time effectively
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Excellent communication skills; high energy, enthusiastic with proven people skills, and problem-solving skills Why Join ECCO For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service.