Required Education:

High School Diploma or equivalent

Required Skills/Qualifications:

1+ years in customer service
Ability to manage multiple priorities
Ability to learn additional systems as needed
Ability to work in a team environment when applicable
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong attention to detail and proofreading skills
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Bilingual in SpanishJob Overview - Customer Service Specialist is primarily responsible for handling inbound customer calls regarding account questions and similar matters.

Client, a division of Client, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors, and direct-to-business nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Customer Service Representative Primary Responsibilities:

Receives customer phone calls and resolves issues/concerns if necessary
Researches accounts to discover pertinent information and issues
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Responds to billing inquiries
Handles verification of pay histories and quote payoffs
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act
This position is incentive eligible
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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