PARKS & WILDLIFE

Occupation:

Customer Service Representatives\n

Location:

JOHNSON CITY, TX

•78636\n

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift\n

Posted:

08/21/2026\nPositions available: 1\n

Source:

WorkInTexas\n

Web Site:

WorkInTexas\nOnsite /

Remote:

Selection Required\n

Updated:

08/21/2026\n

Expires:

09/04/2026\n

Agency Job ID:

103309\nJob #: 17059185\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Work Onsite\nFull Time Schedule\nFull Time Job Type\nRegular Duration\nPermanent Employment Shift\nDay Shift Help for . Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.

https:

//erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=103309&PostingSeq=1 TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

HIRING CONTACT

Kristin Burnett, 830-868-7304 ext. 222,

Email Address:

kristin.burnett@tpwd.texas.gov

PHYSICAL WORK ADDRESS

Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636 GENERAL

DESCRIPTION

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue, and ancillary product sales; and clerical duties that include preparation of reports and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration, and computer sales machine. May assist in other areas of park operation including maintenance, resource management, and interpretation. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

One year of experience in general clerical, cash handling, or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS

Experience:

Six months of experience in accounting, typing, filing, recordkeeping, and data entry.

Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of administrative and clerical procedures.

Knowledge of general office practices.

Knowledge of telephone procedures and etiquette.

Knowledge of accounting/accountability of revenue collection.

Knowledge of basic mathematics.

Skill in MS Word, Excel, and Outlook.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work under stressful conditions during peak workload periods.

Ability to work as a member of a team.

Ability to respond to public inquiries in a timely manner.

Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.

WORKING CONDITIONS

Required to work in a high visitation public park with overnight camping.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.

Required to work overtime, as necessary.

Required to adjust to changing work schedules.

Required to perform manual labor, including lifting supplies and materials up to 20 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

Non-smoking environment in all State buildings and vehicles.

PLEASE NOTE

All applications must include complete job history information for each period of employment, provided either in the

WORK HISTORY

SECTION or in the attached RÉSUMÉ.

Please ensure each entry includes:

Job title,Employer name,Dates of employment (month/year),If employment is less than full-time status, indicate part-time in the work history section or résumé, andDescription of duties performed.

NOTE:

Volunteer experience may be counted toward required experience.

IMPORTANT

College Transcripts:

If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).`N/A'may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

Work In Texas (WIT)

Applicants:

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

To complete these questions, log in to CAPPS Candidate Gateway.

If you need assistance creating a résumé, please refer to the `Create a Résumé'link for Job Seekers on the Work In Texas website.

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

EXCELLENT BENEFITS

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

MILITARY EMPLOYMENT PREFERENCE

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. 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