Bilingual Customer Care Representative Allstate Insurance (Katy, TX)

Bilingual Customer Care Representative Allstate Insurance (Katy, TX)

Greg White:

Allstate Insurance 24642 Kingsland Blvd, Katy, TX 77494 $40,000

• $55,000 a year
• Full-time $40,000
• $55,000 a year
• Full-time Job Overview Bilingual Customer Care Representative
• Greg White's Allstate Insurance (Katy, TX) If you believe you're a strong fit for this role, please submit your resume, then call Sabrina at (281)769 2117 for a brief phone interview before beginning the assessment.

Please do not call the main office line—our team is focused on assisting customers. About Us At Greg White's Allstate Insurance, we protect what matters most to our clients. We're more than an insurance agency—we're a team that builds trust, provides guidance, and delivers peace of mind. We're looking for a bright, energetic Bilingual Customer Care Representative to join our Katy office and become a valued part of our Allstate family. This is a great opportunity for someone who enjoys helping others, thrives in a fast paced environment, and wants to grow within a supportive, customer focused team. Compensation & Benefits $40,000

• 55,000 base salary, depending on experience Performance bonuses Supportive team environment Opportunities for professional growth and licensing

Salary Range:

$40,000.00

• $55,000.

00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Life Insurance Disability Insurance Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Amazing co-workers Requirements What We're Looking For Bilingual in English and Spanish (required). Property & Casualty License is a plus; we are willing to train and help the right candidate obtain one. Previous customer service experience—insurance industry experience is a strong advantage. Excellent verbal and written communication skills. Friendly, patient, and professional demeanor. Strong listening skills and the ability to understand customer needs. Responsibilities What You'll Do Answer customer inquiries via phone, email, and other communication channels. Provide accurate information about insurance policies, coverage options, and services. Assist clients with policy changes, billing questions, and account updates. Handle concerns and complaints with empathy and efficiency, aiming for first contact resolution. Document all interactions clearly and accurately in our system. Work closely with team members to ensure a seamless, positive customer experience. About Us My agency started in 1995, and has grown to over 2200 households. We have won numerous awards including, Chairman's Inner Circle 2 times, Chairman's Conference 5 times, Honor Ring 20 times, Leaders Forum 4 times, Pinnacle Elite 2 times. We are also classified as a Premier Service Agency. Check us out on Google! 4.8 stars with 243 reviews.