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Goodyear T Aldape Auto Center
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Texas data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,123 / year median in Texas
+11% projected growth
Job Description
Service Advisor Goodyear T Aldape Auto Center Laredo, TX Job Details Full-time $30,000 - $60,000 a year 1 day ago Qualifications Customer communication Oil change Auto service management Automotive diagnostics Mechanical knowledge Service technician experience Full Job Description Overview Join our dynamic automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring their needs are met with professionalism and efficiency. Your energetic approach will help streamline service processes, promote additional vehicle services, and foster lasting customer relationships. If you thrive in a fast-paced environment and have a passion for automotive excellence, this opportunity is perfect for you to accelerate your career in the automotive industry. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Explain recommended repairs and maintenance options clearly, ensuring customers are well-informed Write detailed service orders and estimates using auto estimating tools, accurately documenting vehicle issues Coordinate with technicians to prioritize repairs and ensure timely completion of services Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission servicing to enhance customer satisfaction and dealership revenue Manage cash handling responsibilities accurately while processing payments securely Follow up with customers post-service to ensure satisfaction and address any further questions or concerns Skills Proven dealership experience with a strong understanding of auto service management and customer relations Mechanical knowledge of automotive diagnostics, repairs, and maintenance procedures including oil changes, brake repair, suspension, shocks & struts, air brake systems, alignments, tire service, diesel engine repair, transmissions, and auto body repair Experience working with service writing software and auto estimating tools to prepare accurate repair orders Ability to upsell services effectively while maintaining integrity and customer trust Familiarity with automotive repair processes involving mechanic experience or service technician background is highly advantageous Excellent communication skills combined with a customer-focused attitude to build rapport and ensure repeat business Basic cash handling skills along with sales experience in an automotive setting Embark on a rewarding journey where your automotive expertise fuels exceptional customer experiences. We value energetic professionals eager to grow their careers in a vibrant dealership environment dedicated to quality service and community trust.