Bilingual Customer Care Representative Enrollment Support (English/Spanish)

Bilingual Customer Care Representative - Enrollment Support (English/Spanish) Lewisville, TX Job Details Full-time 21 hours ago Qualifications Live chat Record keeping Spanish Phone communication English Administrative experience Customer support ticket management CRM system proficiency 1 year Escalation handling Communication skills Entry level Time management Client interaction via phone calls

Full Job Description Description:

Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements Assist families with online applications and troubleshoot application or student account issues Guide parents through document submission and verification steps Accurately log, track, and document all interactions in the customer service platform (Freshdesk) Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd's family-first mission

Requirements:

Bilingual proficiency in English and Spanish (spoken and written) required 1-2 years of experience in customer service, call center support, administrative support, or a related role Strong verbal and written communication skills with the ability to explain processes clearly Detail-oriented with excellent organizational and time-management abilities Comfortable navigating multiple systems and switching between tasks efficiently Reliable, punctual, and able to collaborate effectively within a team Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided) Passion for helping families and representing a mission-driven organization