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Fitness Customer Service Representative
Job
Confidential
Longview, TX (In Person)
Full-Time
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Total Score
37
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Job Description
Fitness Customer Service Representative Confidential Longview, TX 75601 Part-time, Full-time Part-time, Full-time Overview Join a fast-growing fitness brand dedicated to supporting fitness enthusiasts with high-quality gear and exceptional service. We're looking for a Customer Service Representative who communicates with clarity, professionalism, and a genuine interest in helping people reach their fitness goals. What You'll Do Respond to customer inquiries through email, phone, and other support channels Provide accurate product information and guide customers toward the best solutions Assist with orders, exchanges, returns, and tracking updates Help customers navigate sizing, fit, and product usage Support basic sales needs by recommending appropriate items Maintain organized notes and accurate communication records Collaborate with internal teams (warehouse, shipping, product) to resolve issues Represent the brand with warmth, professionalism, and strong product knowledge What We're Looking For Excellent written and verbal communication skills A calm, friendly, and solutions-focused approach to customer interactions An understanding of the fitness lifestyle — whether from personal training experience, recreational fitness, or general familiarity with fitness culture Ability to learn detailed product features, sizing guidance, and brand-specific fit considerations Comfortable using order systems, CRMs, and email support tools Reliable, organized, and proactive in resolving customer needs Why You'll Love Working With Us Supportive, growth-minded team environment Opportunities for advancement as the brand continues expanding No cold calling — all communication is customer-initiated Work with a company that values quality, innovation, and the real-world fitness experience Predictable hours and company stability People with a criminal record are encouraged to apply