Bilingual Customer Service Specialist

Position Summary:

The Bilingual Customer Service Specialist is responsible for professionally responding to and interfacing directly with customer service calls from established accounts, including customer inquiries with orders/deliveries, AR/AP balance issues, fulfilling orders and addressing special requests. This role also involves managing various account-related tasks to ensure a smooth and efficient customer experience.

Position Responsibilities:

Handle all Customer inquiries in a professional and courteous manner, with a Customer First mentality, in both English and Spanish. Make outbound calls for issue resolution, customer follow-up, and communication. Handle all accounts receivable/accounts payable (AR/AP) customer payment and account obstacles, ensuring timely resolution. Manage internal field representative payment clearing processes. Oversee all customer emails related to order processing to ensure prompt and accurate responses. Assist customers in signing up for fintech services. Support the web box functionality for email obstacles and manage communication effectively. Must have proven advanced bilingual skills, both verbal and written in Spanish. Other duties as assigned

Required Education and Experience:

Must be at least 21 years old High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience

Preferred Education and Experience:

Bachelor's Degree Bilingual Customer Service Specialist 3.2 3.2 out of 5 stars 10095 US Highway 290 E, Manor, TX 78653 Full-time Reyes Beverage Group 541 reviews

Full-time Position Summary:

The Bilingual Customer Service Specialist is responsible for professionally responding to and interfacing directly with customer service calls from established accounts, including customer inquiries with orders/deliveries, AR/AP balance issues, fulfilling orders and addressing special requests. This role also involves managing various account-related tasks to ensure a smooth and efficient customer experience.

Position Responsibilities:

Handle all Customer inquiries in a professional and courteous manner, with a Customer First mentality, in both English and Spanish. Make outbound calls for issue resolution, customer follow-up, and communication. Handle all accounts receivable/accounts payable (AR/AP) customer payment and account obstacles, ensuring timely resolution. Manage internal field representative payment clearing processes. Oversee all customer emails related to order processing to ensure prompt and accurate responses. Assist customers in signing up for fintech services. Support the web box functionality for email obstacles and manage communication effectively. Must have proven advanced bilingual skills, both verbal and written in Spanish. Other duties as assigned

Required Education and Experience:

Must be at least 21 years old High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience

Preferred Education and Experience:

Bachelor's Degree