Our Member Service Representatives III deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for four consecutive years. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS

1 year related financial or customer services experience, or degree in related fieldA comprehensive knowledge of all credit union products and servicesThe ability to work independently while displaying initiative and decision-makingStrong attention to detail, multi-tasking and organization skillsStrong interpersonal, verbal and written communication skillsProfessional phone etiquetteMaintain a high level of professionalismDependable; punctual and regular attendanceAbility to work well in a team environment and support the credit unions mission and values

JOB SUMMARY

Build and maintain member relationshipsOpen, close, and maintenance various types of accounts; Checking, Saving, Subaccounts, CDs, IRAs, and Money MarketsProcessing account transactions: ordering checks, updating account cards, fraud disputes, wire transfers, stop payments, etc.

Assisting members with account questionsServe as a notaryUse the knowledge of NFCU Products and Services to make recommendations and problem solve while assisting membersContribute individually and as a team effort to meet or exceed CUs Service and Sales Reward program goalsActively listens to members and identifies their needs; delivers prompt, professional, and personalized service to prospective and current members.

Exhibits enthusiasm, passion and empathy to members while processing all transactionsDelivers prompt, professional, and personalized service to prospective and current members

Classification:

Non-ExemptLocation:

Orange Hours:

Scheduled for 40-hours per week between the hours of: Monday through Thursday 8:15AM to 5:15PM, Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM, Rotating Saturdays 6:45AM to 10:15AM