Customer Service Representative

Customer Service Representative Gtek Communications - 3.4 Portland, TX Job Details Full-time From $18 an hour 5 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Customer retention English Administrative experience Attention to detail Full Job Description Gtek Communications - Portland, TXFull-Time | $18/hour + Benefits Customer Service Representative (CSR) - Internet & Tech Support Job Summary Gtek Communications is hiring a Customer Service Representative (CSR) to handle customer support, billing, and sales in a fast-paced call center environment. This role is ideal for someone who can communicate clearly, solve problems quickly, and stay organized under pressure . You will be the first point of contact for customers and play a key role in retention and customer satisfaction. Key ResponsibilitiesCustomer Support / Call Center Answer inbound and outbound customer calls Troubleshoot internet and equipment issues Schedule service calls and escalate when needed Provide clear, professional communication at all times Billing & Collections Handle billing inquiries and account updates Process payments and maintain accurate records Manage past-due accounts and collections Sales & Retention Sell internet and security services to new and existing customers Upgrade customers to higher service tiers when appropriate Support customer retention through problem resolution and pricing options Administrative Document all customer interactions in CRM/office systems Complete assigned tasks and projects from management Work with team members to improve service and efficiency Qualifications 1+ year customer service or call center experience preferred Strong communication skills (verbal and written) Comfortable handling high call volume and multitasking Basic technical troubleshooting ability (internet/equipment a plus) Strong attention to detail and organization Bilingual is a plus (English required) Pay & Benefits $18/hour starting pay 401(k) with company match Medical, Dental, Vision insurance Paid Time Off (PTO) Work Environment Fast-paced, high-volume call environment Team-oriented with performance expectations Local company with long-term growth opportunities About Gtek Communications Gtek Communications is a locally owned internet and technology provider serving South Texas for over 20 years. We pride ourselves on reliable service, local support, and straightforward pricing . Submit your application today to join a growing team focused on delivering real customer service.

Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person