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The UPS Store 4468

Sales Associate/Customer Service

Job Description

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.
Job Details:
Be knowledgeable of products and services offered and properly promote them to customers. Identify customer needs and offer additional services which could benefit them. Receive, sort and place mail in mailboxes accurately. Record all sales transactions completely and accurately in Point of Sale system. Pack contents for shipping using established procedures and products. Receive and prepare documents for printing. Operate all other software packages. Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested. Process and document damaged shipments, late and lost package claims. Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
Perform end of day duties:
reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area. General housekeeping duties. Other duties as assigned. Clean background and good work references appreciated. Spanish speakers are encouraged to apply!!
Job Types:
Full-time, Part-time Pay:
$12.00 - $15.00 per hour
Benefits:
Flexible schedule
Education:
High school or equivalent (Preferred)
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
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