Customer Service Representative

Job Overview Cronk Nutrients is hiring an in-person Customer Service Representative to be the human voice of our brand for hundreds of customers a week. You'll respond to customers across every channel they reach us on (email, chat, SMS, phone, and social media DMs), troubleshoot orders, answer product questions, and turn first-time buyers into loyal repeat customers. You'll work side-by-side with our CEO and warehouse team in our Rosenberg facility, in the building where the orders get packed. Duties Respond to customer emails, live chats, and SMS through our help desk software Handle inbound phone calls from customers Manage social media direct messages on Instagram, Facebook, and TikTok Resolve order issues (lost packages, wrong items, refund requests) Coordinate live with our warehouse associate on address changes, fulfillment problems, and order corrections Answer product questions on dosages, mixing order, and feeding schedules (we will train you on the products) Flag patterns to leadership so we can improve recurring problems Maintain a clean ticket queue and meet a target of under 4-hour first-response time during business hours Qualifications 1 to 2 years of customer-facing experience (retail, support, hospitality, call center, or similar) Comfortable on a computer, fast typer, picks up new software quickly Comfortable on the phone with customers (clear voice, friendly, problem-solver) Excellent written communication. Friendly, direct, no fluff. Reliable, on time, takes ownership of problems

PREFERRED QUALIFICATIONS

Hands-on knowledge of gardening, plants, hydroponics, agriculture, or chemistry Prior experience with Shopify, Gorgias, Klaviyo, Zendesk, or similar tools Comfortable creating short voice memos or video responses for social DMs

BENEFITS 5

days paid time off in your first year (scaling to 10 days year two) 6 paid federal holidays Workers compensation insurance Direct mentorship from the founder Real career growth in a fast-growing company

GROWTH PATH

We are growing fast. The right person in this seat will lead a Customer Experience team within 18 months as we add additional reps and expand into video and content support roles. Real ownership, real responsibility, real upside.

ABOUT CRONK NUTRIENTS

Cronk Nutrients is a fast-growing premium liquid plant fertilizer company shipping nationwide from our Rosenberg warehouse. We sell direct-to-consumer through Shopify and Amazon, with strong margins and a loyal customer base. Our customers are home gardeners and small-scale growers who care deeply about getting their plants right.

HOW TO APPLY

Submit your resume through Indeed. In the cover letter field, tell us in 2 to 3 sentences why you'd be a fit and mention any plant or gardening hands-on experience.

Pay:

From $19.00 per hour

Work Location:

In person