CENTROMED

Occupation:

Customer Service Representatives\n

Location:

San Antonio, TX - 78221\n

Job Type:

Regular, Full and Part Time Positions, Permanent Employment, Day Shift\n

Posted:

01/21/2026\nPositions available: 1\n

Source:

WorkInTexas\n

Web Site:

WorkInTexas\nOnsite /

Remote:

Work onsite all of the time\n

Updated:

08/07/2026\n

Expires:

11/30/2026\n

Agency Job ID:

WSAHEHOSP

\nJob #: 16959996\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Work Onsite\nFull Time Education\nHigh School Diploma or Equivalent Experience\n6 Month(s) Schedule\nFull and Part Time Positions Job Type\nRegular Duration\nPermanent Employment Hours\n40 Hours Per Week Shift\nDay Shift Help for . Customer Service Representative (Bilingual)\nSan Antonio, TX • Job Type\nFull-time\nDescription

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES RESPECT

We treat all persons with dignity and compassion

INTEGRITY

We build trust through honesty, word and deed

EXCELLENCE

We use best practices to deliver exceptional quality care

AFFORDABILITY

We manage resources to provide affordable health care

TEAMWORK

We work together as a team in the interest of patient care

JOB SUMMARY

We are searching for our next

SUPER STAR

! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency's annual UDS report and Compliance & Quality Improvement activities.

COMPREHENSIVE BENEFIT PACKAGE

Competitive Compensation\nHealth, Dental, Vision & Life Insurance\nRetirement Plans 403(B)- Company Match Contributions Basic Life Insurance Basic Life Insurance for your Spouse & Children\nShort & Long-Term Disability Flexible Spending Account (FSA)\nWellness Employee Assistance (EAP) Travel Reimbursement\nCritical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected\nAdditional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork. Benefits start after 30 days Fun & Energetic, Family-Based Environment

DUTIES AND RESPONSIBILITIES

Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.\nDemonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.\nDetermine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).\nAssist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.\nDemonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.\nDemonstrate ability to schedule patient appointments according to established protocols.\nMaintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household's financial and demographic information annually.\nPerform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.\nAssemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.\nFollow-up on no-shows as directed by Provider.\nMaintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.\nDemonstrate excellent attendance and punctuality.\nAssist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.\nAbide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.\nParticipate in the agency's Quality Improvement Program.\nAssists with outreach activities and other duties as assigned by the Director or Supervisor.

PHYSICAL REQUIREMENTS

Must be able to perform the essential functions of the position.\nMust be able to meet the attendance requirements of the position.\nMust not pose a threat to the health or safety of other individuals in the workplace.\nPhysical ability to lift up to 20 pounds unassisted. Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements

QUALIFICATIONS

Education:

High School Diploma or equivalent

Experience:

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Customer Service Representative (Bilingual) Southside Medical Clinic