Customer Service Specialist

Customer Service Specialist at SeAH Superalloy Technologies Customer Service Specialist at SeAH Superalloy Technologies in Temple, Texas Posted in 6 days ago.

Type:

full-time

Job Description:

Customer Service Specialist Company Overview SeAH Superalloy Technologies is building a world-class manufacturing facility in Temple, Texas, producing aerospace-grade nickel-based superalloys for investment casting and additive manufacturing. As part of SeAH Group's $150M U.S. greenfield investment, we're shaping the future of advanced manufacturing and establishing strong partnerships with industry leaders, suppliers, and communities. Position Summary The Customer Service Specialist serves as a primary point of contact for customers, supporting order processing, customer communication, and issue resolution in a fast-paced manufacturing environment. Reporting to the Customer Service Manager under the VP of Sales, this role plays a critical part in ensuring accurate order fulfillment and a positive customer experience. Key Responsibilities Act as a primary contact for customer inquiries via phone, email, and other communication channels. Process customer orders accurately and efficiently in the ERP system. Provide customers with order status updates, delivery information, and basic product or service support. Coordinate with Sales, Production, Shipping, and other internal teams to ensure customer requirements are met. Identify, document, and resolve customer concerns; escalate complex issues as appropriate. Maintain accurate customer records, order documentation, and communication logs. Support the sales team with customer follow-up, documentation, and administrative tasks as needed. Meet established service-level expectations for response time, accuracy, and professionalism. Contribute to continuous improvement of customer service processes and workflows. Required Qualifications Strong customer service and interpersonal skills. Excellent written and verbal communication abilities. High attention to detail and accuracy. Ability to prioritize tasks and manage multiple requests in a fast-paced environment. Customer-focused mindset with basic problem-solving skills. High school diploma or equivalent required. 2+ years of customer service or administrative experience. Proficiency in Microsoft Office; ERP or CRM experience preferred. Preferred Qualifications Experience working in a fast-paced, order-driven environment (e.g., manufacturing, distribution, logistics, or B2B customer service). Associate degree or higher. Familiarity with ERP systems (such as SAP or similar) for order entry, tracking, and basic reporting. Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously. Experience coordinating across internal teams (sales, operations, shipping) to support customer needs. Demonstrated ability to communicate clearly and professionally with customers in a business-to-business environment. Physical & Work Environment Requirements Physical & Work Environment Requirements. Ability to sit or stand for extended periods and move throughout the office as needed. Regular use of hands for typing, writing, and computer work. Ability to lift or carry light office items (typically up to 15 lbs). Work performed in a standard office environment with moderate noise and routine interruptions. Ability to read screens, documents, and electronic communications with clarity. Occasional extended hours during peak HR cycles (on-boarding, payroll deadlines, audits). Ability to maintain confidentiality and handle sensitive information in shared office spaces. Occasional time spent on the manufacturing floor and supplier visits as required. Ability to work standard business hours with flexibility during production or supply disruptions. Must be able to comply with all safety and PPE requirements when entering production areas.