Customer Service Rep Lincare Holdings United States, Texas, Texarkana 3706 Summerhill Road (Show on map) Sep 18, 2026 The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Job Responsibilities:

Calls patients for reorders of their nutrition

Reviews and makes sure all documentation received meets insurance guidelines

Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received

Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source

Deletes, corrects, or re-enters patient orders as deemed necessary

Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel #CSR Read and analyze documents such as patient orders

Comprehend pharmacy prescription terminology

Effectively communicate with coworkers and patients alike

Help with the training of employees

Calculate figures and amounts in reference to frequency and doses dispensed

Apply common sense understanding to carry out oral and written instructions

Education and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.