Responsibilities Job Summary:

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

Stocking:

Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed

Customer Service:

Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales:

Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales Food Safety /

Sanitation:

Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures Additional Department-Specific Responsibilities /

Pre-requisites:

Beauty:

Knowledge of beauty and cosmetic aids Drugstore /

General Merchandise:

Prepares tags and signs as needed

Grocery:

Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed

Texas Backyard:

Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training)

Entertainment:

Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

18+

Work Experience:

Knowledge/Skills/Abilities:

Strong customer service skills

Required Communication and interpersonal skills
Required Reading and writing skills
Required Planning and organizing skills
Required Education:
HS Diploma or GED (or equivalent)

•

Required Licenses/Certifications:

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your

Department Beauty:

Constantly
reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
Occasionally
sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
Drugstore /

General Merchandise:

Constantly
reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Grocery:
Constantly
reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
Frequently be exposed to cold conditions
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to loud noise, and wet conditions
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs
Texas Backyard:
Constantly
reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
Healthy Living:
Constantly
stand, reach at shoulder, reach at waist, pivot, grasp, pinch
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
Occasionally be exposed to cold, loud noise, and wet conditions
Must be able to lift 50 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as

•

Constantly:

5.5+ hours per 8-hour day;

Frequently:

2.5

5 hours per 8-hour day;

Occasionally:

5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised:

6/1/2019

Qualifications:

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