Customer Service Technician

Customer Service Technician Aarons Sales & Lease Waco, TX Job Details Full-time $14 - $16 an hour 1 day ago Qualifications Bilingual English Driver's License Driving Full Job Description Job Description Basic Function This position is responsible for merchandise handling such as loading, securing, delivering, setting up, trouble shooting, and demonstrating. Reviewing lease agreements is also occasionally required. Reporting Reports directly to the General Manager (or Sales Manager with GM direction) Primary Responsibilities Provide customer service by utilizing You (our customer) Expect Satisfaction YES program The Acquisition and Maintenance of Customers Verify correct product and accessories for delivery or return Instruct customers in use of product when installing/delivery Ensure that all merchandise is clean and in operating condition prior to delivery Review necessary information sheets Load, secure and protect product in delivery vehicle Offload, install and demonstrate merchandise Ensure that delivery schedule is followed Deliver merchandise to customers' homes and businesses-without additional damage Assist with merchandise returns-load and service product in vehicle Perform routine service calls and product exchanges Clean and certify merchandise in the Certification Zone for all items personally returned Maintaining the store's warehouse in a neat and orderly manner Assist in maintaining the showroom floor as per company guidelines Safely operate delivery vehicle Document all vehicle movement on daily route sheets Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met Confirm customer identification, collect money and obtain customers' signature on lease agreements Assist in field marketing programs as requested by store management Deliver prescribed company advertisements/flyers when in field (5 up 5 down) Other tasks as assigned by management Position requires Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds Neatly groomed appearance Good communication skills Strong technical skills or working knowledge of electronic products Good driving skills Pre-employment Successful reference check and verification, drug screen, criminal background, and MVR (driving record), a valid Driver's License and compliance with the

Company's Driver Qualification Policy Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Shift:

Day shift People with a criminal record are encouraged to apply

Work Location:

In person