Position Title:

Call Center Agent Reports To:

Call Center Supervisor /

Call Center Manager Basic Function:

Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems encountered on member accounts and/or refers problems to the appropriate department for resolution as needed.

Responsibilities :

Answers telephone inquiries regarding RRCU services and member accounts. Resolves problems encountered on member accounts and refers errors and problems to the Call Center Supervisor/Manger for resolution as needed. Handles member account activity. Identifies & cross-sells relevant services. Makes withdrawals for members by teller's check for mailing to account address. Transfers loan/credit card payments and account transfers as requested by members and according to Call Center policy. Assists members with debit/credit card inquiries and/or problems. Places check orders following Call Center Policy. Assists members with online banking/bill payment/electronic statement services. Quotes current loan and savings rates. Cross-trains to learn Call Center Agent II skills. Adheres to all Red River Employees Federal Credit Union policies and procedures. Performs other related duties as assigned.

Qualifications:

High school diploma or the equivalent. One or more years of experience in a financial institution, preferred. Competent computer skills and use of standard office equipment. Good communication skills, professional telephone skills and manners, and ability to explain RRCU services in an understandable manner. Ability to meet, speak, and deal effectively with people, being professional always. Must maintain a neat and professional image. While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some transporting, not to exceed 25 pounds. 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