Customer Service Veterinary

Key Responsibilities:

Client Intake & Veterinary Software Use Greet clients and efficiently search for existing accounts or create new client/patient profiles in veterinary software systems Accurately enter and update patient information including weight, species, vaccine history, and medical notes Review records for completeness and identify missing or inconsistent information Client Education & Service Recommendations Assess each pet's needs based on lifestyle, history, and client concerns Educate clients by quickly and clearly explaining core and lifestyle-based vaccinations, heartworm testing, flea & tick prevention and fecal testing Confidently recommend appropriate products and services while addressing client questions Customer Service Excellence Deliver friendly, compassionate, and efficient service in a high-volume environment Ensure every client fully understands the services received and recommended follow-up care Maintain a positive and professional demeanor with both clients and team members Accuracy & Record Management Verify all paperwork and digital records for accuracy, completeness, and compliance Identify and correct errors in documentation before finalizing records Ensure all services and products are properly recorded and charged Payment Processing Accurately enter charges and process payments Maintain clear and organized transaction records Clinic Operations Support Assist with setup and breakdown of mobile clinic equipment Support team workflow to maintain efficiency during high-volume clinic hours ⸻

Preferred Qualifications:

Ability to learn, understand and explain pet vaccinations, boosters, heartworm and flea & tick control products Ability to review pet history and determine needed boosters, educate on missing vaccinations, heart worm and flea & tick prevention Experience working with veterinary software systems (Vetter, Avimark, eVetPractice, etc. preferred) Strong attention to detail and ability to multitask in a fast-paced setting Bilingual (English/Spanish) preferred Passion for animal care and client education

Job Type:

Part-time Pay:

From $200.00 per day

Benefits:

Flexible schedule Application Question(s): Are you able to work weekends?

Experience:

Direct Customer Svc Support or Related Employment:

1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Tarrant County, TX (Required)

Work Location:

In person