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Job Description
About UTEX Industries:
UTEX Industries is a leading manufacturer of engineered sealing solutions serving the oil and gas, industrial, and petrochemical markets. With a legacy of innovation and operational excellence, we take pride in our people, our products, and our purpose. Join a team that values safety, integrity, and continuous improvement. UTEX Industries is seeking a customer-focused and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. The ideal candidate is professional, organized, and able to remain calm under pressure while working in a fast-paced environment.
What You'll Do:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. Process customer orders, forms, applications, and requests accurately and efficiently. Address and resolve customer complaints while maintaining a positive customer experience. Escalate complex issues to the appropriate department when necessary. Maintain detailed records of customer interactions, transactions, comments, and resolutions. Develop a strong understanding of company products and services to effectively assist customers. Provide feedback and recommendations to improve customer service processes. Collaborate with internal departments to ensure timely resolution of customer concerns. Maintain a positive, empathetic, and professional attitude toward customers and coworkers.
What We're Looking For:
High school diploma or equivalent. 1-2 years of customer service, administrative, or related experience. Basic computer proficiency, including data entry and email communication. Basic English reading and writing skills. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, high-volume environment. Preferred experience working in a manufacturing or industrial environment. Preferred experience with order processing or customer account management.
Work Environment:
Full-time, Monday-Friday Combination of office and manufacturing floor Occasional evenings/weekends as needed Ability to sit, stand, walk, stoop, and move throughout the facility as needed. Ability to lift up to 50 pounds occasionally. Why UTEX? We don't just build products — we build careers. Competitive pay Comprehensive health, dental, and vision benefits 401(k) with company match Paid time off and holiday pay Career development and training opportunities A company culture rooted in respect, innovation, and collaboration
Equal Opportunity Employer:
UTEX Industries is an equal employment opportunity employer and shall make all employment-related decisions without regard to race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, marital status, military or veteran status, and/or any other status or condition protected by applicable federal, state, or local law. Ready to take the next step in your career? Apply today and join a team where your hard work matters.
