H-008247-2026

Customer Experience Associate (Customer Service Desk MS) United States

Utah
Utah Exch/Hill AFB Regular Part Time Job Description As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar
starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate

Customer Service Expert at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere.

However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications

Able to learn and adapt to current technology needs
Able to stay calm when customers are stressed or upset
Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellent communication skills
Basic computer skills
Retail experience preferred Facility Name

HILL AFB MAIN STORE

Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements Availability needed We offer the following benefits for this position: Paid Vacation & Sick Leave Medical & Dental insurance Basic Associate Life, Personal Accident & Long-Term Care Insurance Flexible Spending Accounts 401K Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA & Administrative Leave Employee Assistance Program (EAP)

Some of the benefits listed above are subject to specific shifts and approvals per internal policies.

Please contact HR for details. 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