Customer Service Representative

Customer Service Representative Layton, UT Job Details Full-time $17 - $20 an hour 1 day ago Qualifications Computer operation Pricing Customer relationship building Phone communication Marketing Computer literacy Mid-level Client relationship development High school diploma or GED Schedule management Communications Computer skills Business 2 years Communication skills Consultative selling Customer complaint resolution Time management Client interaction via phone calls Full Job Description Customer Service Representative We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Layton could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities:

Act as a primary contact for clients Assist with the development and maintenance of client relationships Consult and be a resource for clients during the purchasing process Be knowledgeable of all products and services offered Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates Communicate with production team and customers on a regular basis Review customer files to ensure production quality and accuracy Be highly responsive to customer inquiries Understand and consult with customers on internet and print marketing solutions Strategize with customers by listening, interpreting their needs, and advising on solutions Communicate courteously with customers though email, over the phone, and in person Assist customers with the resolution of any problems that may arise Understand and operate majority of equipment used in the center Qualifications Excellent written and verbal communication skills Ability to problem solve and be solutions oriented Highly detailed with strong organizational and time management skills Understanding of basic computer software The ability to learn new software quickly Professional customer service demeanor Highly responsive to customer needs Ability to create and maintain customer relationships Ability to coordinate multiple schedules 2-3 years facing customer service experience required High School diploma or GED required, college education in Marketing, Communications or Business preferred