Customer Support Specialist

Customer Support Specialist Carketa Inc. - 3.0 Lehi, UT Job Details Full-time 4 days ago Qualifications Technical Proficiency Full Job Description Role Summary The AmpliFI Support Specialist keeps dealerships productive when something goes wrong. You're the person dealership staff reach out to when AmpliFI isn't behaving — a contract won't save, a workflow isn't working, or a user can't figure out how to finish what they're doing. You diagnose fast, resolve on the spot when you can, and route cleanly when you can't. Success in this role is measured by how little downtime dealerships experience in their ability to write contracts. Who Thrives Here Calm under pressure. You keep your head when a dealership is panicked about not being able to write contracts. Fast and responsive. You treat every ticket like it matters, because downtime costs dealerships money. Sharp diagnostician. You can separate a training gap from a configuration issue from a product bug within the first few minutes of a call. Patient communicator. You walk non-technical users through fixes without making them feel rushed or behind. Key Responsibilities Respond to inbound dealer issues quickly across every channel — phone, email, chat — and resolve them with urgency. Diagnose whether an issue is a training gap, a configuration problem, or a product bug, and handle or route accordingly. Troubleshoot AmpliFI contract processing issues end to end, working across systems to find root cause. Escalate product-level issues to Engineering or Product with clear documentation and reproduction steps. Route training-related issues to the AmpliFI Training Specialist team so dealers get the right long-term support. Maintain FAQ and knowledge-base content so dealers can self-serve where possible. Track ticket patterns and surface recurring issues to Product and the AmpliFI Operations Lead. Coordinate with Account Managers when support interactions expose account-level problems. Qualifications 1+ years in customer support, help desk, or client services — ideally in a software or technology environment. Calm under pressure. You keep your composure when the person on the other end is frustrated. Strong problem-solving skills — you troubleshoot methodically and don't guess. Clear, patient communication with non-technical users, both written and verbal. Comfortable managing multiple open issues simultaneously without dropping quality or responsiveness. Basic technical aptitude — you navigate new software platforms and learn new systems quickly. Preferred Qualifications Experience in automotive, Finance & Insurance, warranty, or dealer services. Familiarity with warranty contract processing or dealer management systems. Experience with ticketing systems (Zendesk, Intercom, Freshdesk, or similar). Interest in growing into a product specialist, account management, or operations role. Why Join Carketa Ground-floor opportunity at a company reshaping how the automotive aftermarket warranty ecosystem works together. Direct impact — your work keeps dealerships productive and directly protects contract production. Collaborative, low-ego culture. Clear path to grow into product specialist, account management, or operations roles. About Carketa Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth. Carketa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.