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ResponsibilitiesAs a Customer Support Specialist, you will:
Research and resolve exceptions related to client data integrityOpen new client accountsClosing client accountsProcessing account number changesCollaborate with internal team members to resolve client related tasksQualifications & Preferred skillsStrong Computer SkillsExcellent telephone and email etiquette and an ability to deal effectively with co-workers.
Ability to apply critical thinkingExcellent research and problem solving skills with a strong attention to detail.
Time management and organizationSelf-StarterAble to build and maintain professional relationshipsPassionate in providing superior client satisfactionStrong attention to detailStrong communication skills, written and verbalExcellent research and problem solving skillsHigh school diploma or equivalent
CU
Conservice Utility Management & Billing
Capturis - Client Support Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Based on Utah data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$47,316 / year median in Utah
-8% projected decline
Job Description
Client Support SpecialistDepartment:
CapturisLocation:
In Office or Hybrid available - if located within 30 miles of a Conservice building you will have in-office trainingOverviewAs a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with our internal teams to ensure a quality customer experience. You will research and resolve exceptions related to client data integrity. You will also be tasked with certain client and vendor interactions and requests, opening new client accounts, processing account number changes, and closing accounts within the Conservice systems.ResponsibilitiesAs a Customer Support Specialist, you will:
Research and resolve exceptions related to client data integrityOpen new client accountsClosing client accountsProcessing account number changesCollaborate with internal team members to resolve client related tasksQualifications & Preferred skillsStrong Computer SkillsExcellent telephone and email etiquette and an ability to deal effectively with co-workers.
Ability to apply critical thinkingExcellent research and problem solving skills with a strong attention to detail.
Time management and organizationSelf-StarterAble to build and maintain professional relationshipsPassionate in providing superior client satisfactionStrong attention to detailStrong communication skills, written and verbalExcellent research and problem solving skillsHigh school diploma or equivalent