Office Assistant & Customer Care Specialist

Office Assistant & Customer Care Specialist Nook-n-Kranny Home Services Ogden, UT Job Details Full-time From $15 an hour 1 day ago Qualifications Microsoft Excel Microsoft Outlook Writing skills Administrative experience Office management Appointment scheduling Full Job Description We are seeking a versatile and highly organized Office Assistant & Customer Care Specialist to manage the day-to-day operations of our office and serve as a primary point of contact for our customers. This in-person role requires a proactive approach, excellent communication skills, and a commitment to maintaining an efficient workspace and a positive customer experience. Key Responsibilities for Office & Administrative Support Manage the reception area, including greeting visitors, answering and directing phone calls, and managing incoming/outgoing mail and packages. Maintain office supply inventory, placing orders as needed, and ensuring common areas (kitchen, conference rooms) are tidy and well-stocked. Assist with scheduling appointments, coordinating meetings, and preparing necessary materials. Manage and organize physical and electronic files. Support with various administrative tasks as required (e.g., data entry, preparing reports, travel arrangements, account payable). Cross referencing multiple applications at a time. Customer Care & Support Serve as the primary specialist for handling customer inquiries via phone, email, and live chat in a professional and timely manner. Process customer appointments, cancellations, refunds accurately. Provide customers with product/service information and resolve routine issues, escalating complex problems to the appropriate team members. Maintain accurate and detailed records of customer interactions and transactions. Proactively follow up with customers to ensure satisfaction and gather feedback. Qualifications & Skills Required Exceptional written and verbal communication skills. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace. Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment. A strong, customer-focused demeanor with a professional and friendly presence. Preferred Experience with a Customer Relationship Management system Familiarity with [Real Estate/Plumbing software or terminology]. High School Diploma or equivalent.

What We Offer Work Environment:

(A supportive team culture and casual dress code) How to Apply If you are a highly motivated individual ready to take on a dual role that is central to our company's success, we encourage you to apply! Please submit your resume and a brief cover letter explaining why you are the perfect fit for this role to with the subject line:

Office Assistant & Customer Care Job Type:

Full-time Pay:

From $15.00 per hour

Work Location:

In person