A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Service Associate Diversify - 4.0 Orem, UT Job Details Full-time $40,000 - $50,000 a year 2 days ago Qualifications Customer communication Full Job Description About Us Diversify is the future of wealth management. Founded by seasoned advisors and industry leaders, Diversify has developed institutional-grade resources, complemented by the personal attention and support that defines a true partnership. We strive to cultivate a family-like culture, an institutional platform and an immersive experience that enables advisors and wealth management firms to differentiate themselves, retain their entrepreneurial autonomy, and, most importantly, protect and serve clients effectively. Learn more about us at https://joindiversify.com. About the
Position:
We are seeking a motivated and detail-oriented Client Service Associate to join our dynamic team. In this role, you will be the primary point of contact for our advisors and their clients, delivering outstanding support and ensuring a seamless client experience. If you have a strong background in financial services, a passion for client care, and the ability to thrive in a fast-paced environment, we would love to hear from you. This is a full-time, in-office role stationed in Orem, Utah.
Your Impact:
Client Relations:
Serve as the main point of contact for advisors and their clients, addressing their inquiries and providing timely and accurate information.
Account Management:
Assist clients with account maintenance, including setting up new accounts, processing transactions, and managing client service requests.
Problem Resolution:
Identify and resolve client issues or concerns with a focus on delivering effective solutions and maintaining client satisfaction.
Coordination:
Work closely with financial advisors and other team members to support client needs and ensure consistent service delivery.
Documentation:
Maintain and update client records, ensuring accuracy and compliance with regulatory requirements.
Reporting:
Generate and review reports related to client accounts and activities as needed.
Who You Are:
1+ years of experience in a client service or administrative role, preferably within the wealth management or financial services industry. Bachelor's degree in finance, business, or a related field is preferred but not required. Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships. Collaborative mindset with a commitment to contributing to team success
Your Toolkit:
Strong computer and technical skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems or financial software is a plus. The ability to work unsupervised, think through complex problems, and provide thoughtful, solutions-oriented responses. Detail-oriented with an ownership mentality towards the quality of your work. Self-starter with excellent organizational skills and the ability to multitask effectively. Join Us Now! If you are ready to fast-track your career, make meaningful connections, and embark on a thrilling journey, apply now! We demonstrate and act with complete and unconditional honesty and adhering to principles of sound ethics. After accepting an offer of employment, all candidates will go through a pre-employment background check, credit check, and pre-employment drug screen. Diversify is An Equal Opportunity Employer-M/F/D/V
