Customer Service Specialist

Customer Service Specialist Alphagraphics

• 3.2 Orem, UT Job Details Full-time $15
• $19 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Employee discount Qualifications Computer literacy Full Job Description As a Customer Solutions Representative, your job will be to make our customers happy through excellence customer service during in person and phone call interactions.

You will help customers that walk into our retail location to help them identify the best products and services for their needs and be able to take calls that come to the store or you are reaching out to a customer providing order updates or letting them know when their order is ready. Organization Core Values Humanity

• People, Respect, Teamwork, Community, Kindness Excellence
• Quality Work, Integrity, Responsibility, Accountability, Exceptional Evolving
• Curious, Forward-Thinking, Adapting, Changing, Flexible Development
• Grow, Create, Learn, Expand, Advance Scrappy
• Self-starter, Committed, Enthusiastic, Initiative, Hard-Working Responsibilities Greets the customer in person.

"Hi, welcome to Alphagraphics. What can we do for you today?" Avoid asking, "Are you here to pick up an order." Answers the phone. "Alphagraphics, this is (your name)," or other variations like, "Thank you for calling Alphagraphics, this is (your name)." The important point is to state both your name and the name of the company. Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging. Identifies the customer and his/her project through a few questions: What project are you working on today? Do you have an account with us? Depending on the answers, proceed as follows: If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner. If the project is simple and can be done while they wait, then proceed. If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day. Quotes turnaround from the "standard turnaround chart" Accurately enters correctly priced estimates and orders in POS System Follows up on estimates, asks for orders Enters orders in POS system Handles cash, check, or credit card transactions and deposits at front counter Verifies order accuracy and pricing Notifies customers when order is completed Handles customer complaints, forwards to management when appropriate Maintains front counter cleanliness, preparedness checklist Maintains front counter filing systems Logs new customer contacts for future follow up Maintains customer artwork files Takes complete messages for team members Refers customers to inside sales rep when appropriate Trains to become competent back-up during holidays and illnesses Develops customer's trust by taking interest in the success and timely completion of their projects Trains to become a Certified Print Specialist Completes Digital Certification Pass on information about customers with future potential to the sales representative Qualifications Strong technology skill with Microsoft Office and have worked with an MIS system A friendly and outgoing personality Experience in the printing industry an advantage Enjoys fast-paced working environment

• ability to "multi-task" Has good math skills Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions Demonstrates and utilizes courteous Status
• Full Time Shift 8:30am to 5:30pm Pay
• $15-19 per hour No remote work available About AlphaGraphics AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag
• if a logo goes on it we produce it.

AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch. The AlphaGraphics Orem location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Wyoming and Montana.

Benefits:

Health Insurance Dental and Vision Insurance Flexible Spending Account Several supplemental plans Retirement account matching Employee discount Paid time off Holiday Schedule including your Birthday Planet Fitness Program