French Speaking Customer Service Representative

French Speaking Customer Service Representative doTERRA International - 3.9 Pleasant Grove, UT Job Details Part-time | Full-time From $15 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Qualifications Live chat French Computer operation Phone communication Customer service Upselling English High school diploma or GED Attention to detail Typing Grammar Experience Entry level Customer complaint resolution Client interaction via phone calls Full Job Description At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company. •Available schedule: 8 am - 5 pm Monday to Friday.

Job Description:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Job Requirements:

Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service Will be trained to take multiple contact types. Contacts will be in French and English language. Attend necessary trainings, as determined by management. Respond promptly with correct grammar and punctuation in verbal and written communications. Use resources to answer questions and resolve concerns promptly and courteously. Follow-up on customer services issues. Capture customer feedback. Identify and track/code contact types. Upsell and inform customers about promotions and products. Help with special projects as needed. Adhere to schedule and meet other department performance standards. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time. Ability to work under pressure, including during peak season.

Job Qualifications:

High School Diploma or GED preferred. Professional French language proficiency required. Professional English language proficiency required. Strong typing and computer abilities. Ability to type 30 words per minute, preferred. Knowledge of proper grammar, punctuation, and impressive spelling. Organized and detail-oriented. Ability to follow instructions, policies, and procedures. Works well with others. Proactive while assisting others. Ability to communicate effectively with others in a respectful and professional manner. Ability to communicate by reading, writing, recording, receiving, and sending communications. Previous customer service experience, preferred. Desire to move up and grow with dōTERRA, preferred. Work at the Pleasant Grove location; or if approved for remote work, lives in Utah or Idaho. doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Application Question(s): We are offering a fulltime from 8 am - 5 pm Monday to Friday at the starting rate of $15.00 per hour, with a pay differential on top of that, depending on language abilities. Would that work for you? Are you aware of any vacation time you will need within the next two months? If yes, please indicate the dates. Are you willing to do training on campus? I acknowledge that, if hired, my spouse and I will be required to forfeit any existing distributorship with doTERRA or other Multi-Level Marketing company. If hired, when would you be available to start?

Education:

High school or equivalent (Required)

Language:

French (Required) English (Required) Ability to

Commute:

Pleasant Grove, UT 84062 (Required)

Work Location:

In person